FAQs

Frequently Asked Questions

  • I've heard of magnetic lashes before. How is The LashLiner Systemdifferent?
    • Other magnetic lashes in the market consist of two magnetic lashes which clamp together over your natural lashes. That's 3 rows of lashes for each eye! With The LashLiner System, the eyeliner itself is magnetic, and a single upper lash attaches to the liner magnetically and has a second adhesive to keep them on all day! Unlike other lashes on the market, The LashLiner System is quick, easy and comfortable.
  • Do you ship to other countries?
    • We only ship to Canada and Mexico. Unfortunately, the VAT and customs makes international shipping cost prohibitive at this time but we are working on distribution centers in other countries as soon as possible.
  • Do you have free shipping?
    • We ship for free to the US only. Canadian shipping is $11.
  • Is The LashLiner System safe and latex free?
    • Yes! The LashLiner System is totally safe and latex free. We use only FDA approved cosmetic ingredients in both our lashes and eyeliner.
  • How long do the lashes last?
    • LashLiner Lashes last for over 30 wears with normal use! We have had pairs taken off and put back on over 100 times without any damage!
  • Do I need to wear mascara?
    • You don't need to wear mascara to wear the LashLiner Lashes or keep them on. However, we suggest that you put a layer of mascara on your natural lashes prior to putting on your LashLiner Lashes. Although it is not needed it does look nice because it blends the color of your natural lashes to the color of the LashLiner Lashes. We do not recommend that you put mascara on the LashLiner Lashes.
  • Is this safe in an MRI?
    • No! You should NEVER wear any magnets, metal or any cosmetics at all in an MRI machine. Wearing magnetic eyeliner or magnets could results in burns to the skin or other injury.
  • How do I remove the LashLiner Eyeliner?
    • LashLiner Eyeliner is water proof and smudge proof but comes off easily with our specially formulated two phase makeup remover, THE ERASER. You can also use other two phase makeup removers. Just wipe with eye makeup remover and LashLiner Eyeliner will come off easily.
  • Are the LashLiner Lashes washable?
    • You do not need to wash your LashLiner Lashes because they will not have glue or mascara on them. However, if you do find that you need to wash them they can be gently cleaned with non-oily eye makeup remover.
  • Can I use your product if I have alopecia or hair loss due to medical conditions or treatments like chemotherapy?
    • We are very excited that The LashLiner System may be perfect for people with hair loss! We believe that our product is well suited and safe. We have not done specific testing here (we will do that soon) but we can't see any reason that it wouldn't work wonderfully! It will not smudge, run or flake and will not irritate eyes. It does not depend on the natural lashes to hold on the magnetic lashes or to keep traditional glue from getting in the eyes!
  • Will The LashLiner System damage my natural lashes?
    • No, the LashLiner system has no contact with your natural lashes so it will not damage them in any way.
  • I'm having problems using The LashLiner System, where can I get help?
    • What if my LashLiner Magnetic Eyeliner comes off on the magnet.
      • This can happen for two reasons. The first is that the liner is too wet when you apply the lashes. Let it dry a bit longer before applying the lashes.
      • The other reason is if you have a lot of lotion on your eyelids or have naturally oily eyelids. To fix this issue use an astringent prior to putting on your LashLiner Magnetic Eyeliner. 
      • Using a good primer under any eye makeup, including LashLiner products, will also help them stay put.
    • What if I want to take them off for a while?
      • To change your lashes pull them off and make sure they do not have any eyeliner left on them after you remove them. Touch up the lash line between applications.
    • Can I swim or shower with the LashLiner Lashes on?
      • You can't swim or shower with the lashes on but the magnetic eyeliner is waterproof and smudge proof.
      • Do you ship to Europe or Asia?
        • At this time, we ship to the United States, Canada and Mexico only. We are investigating cost-effective ways to distribute our products elsewhere. Make sure to sign up for our newsletter to learn about expansion to other regions.

      • Do you sell LashLiner Magnetic Eyeliner separately?
        • We do! Since our eyeliner and lashes are designed to work together as a system, we sell the eyeliner to customers who have already purchased lashes from us in the past. To purchase eyeliner, make sure to create an account on our web site using the same email address you used to purchase eyeliner. Once you are logged into your account, you'll be able to place eyeliner in your cart.